Startup Stories

by Grow VC Startups

Ecommerce 2.0 - Everybody Talks About it, But Nobody Has an Idea

Hello All ,

This is my first post here . Thanks to GrowVC . 

The topic I mentioned was raised by Tetuan Valley and Okuri Ventures in Ecommretail 2010 .  

I just launched my startup www.letmecallu.com on 15th of April in ecommretail. I was bit nervous then excited. 

So I attended the presentation given by Alex (@abarrera) and Luis (@luisriverag). 

I really started to like these guys. I think I will learn a lot from them. The topic was “Ecommerce 2.0., de lo que todo el mundo habla pero nadie tiene ni idea” in English it means “Ecommerce 2.0 everybody talks about it, but nobody has an idea”

After hearing this topic I thought it's true. First of all, the companies who own a website, selling goods or services online should improve their service and reach their customers .

Why Facebook, Twitter or blogs are successful, is because they are maintained by real people. All the posts on the Facebook or Twitter are posted by real people . So the ecommerce 2.0 companies should give a humans touch to their clients.

People who want to buy something online are scared. Scared of what?  

  1. They are scared because they do not know if the website is real. 
  2. They do not know if they will receive the goods on time or in good shape if they buy the online. 
  3. They do not want to call international numbers as in most cases. 
  4. They do not want to be kept on hold by the customer service people for hours to find info what they need. 

So, how to solve these issues and make people buy more online? 

  1. Treat the customer as KINGS.
  2. Give a Human Touch to ecommerce 2.0.
  3. Give the best delivery services, there are many, the companies should try talking to Couriers to make better delivery solutions
  4. Use www.Letmecallu.com ( Just kidding….. ) Give a better customer care service providing better ways to contact the companies.
  5. Make them feel that the companies are there for the customers always.

The companies who sell online, who does business online makes the customers feel that they are always there for them  and makes them comfortable with ecommerce.

MAKE THE CUSTOMERS HAPPY AND REAP BENEFITS

Follow me @letmecallu